Innovation and Civic Technologies for Increased Transparency in Government Services

Costa Rica
Project under implementation


The COVID-19 pandemic posed unprecedented challenges in public health, education, and the economy; thus, forcing governments to implement urgent countermeasures.  

In partnership with the Costa Rican government, this project aims to spur public administration innovation, increase data analysis to improve government services and strengthen government capacity. Representatives from civil society groups, the media, the private sector, and 12 local governments will participate in collaborative sessions that will nurture collaboration of government entities with stakeholders at every level of society and foster solutions to improve government services in a post-pandemic recovery phase. 

The Trust for the Americas and the Organization of American States has been working since 2015 with the Costa Rican government moving from an Open Government to that of an Open State. The concepts of open government, collaboration, transparency, citizen oversight, and building trust between citizens and governments are solutions to problems that are currently urgent. As a result, this project seeks to maximize efficiency, improve communications, and transparency in the use of resources during the COVID-19 recovery. 

Project purpose

This project seeks to create collaborative platforms between governments, civil society organizations, academia, and the private sector to build innovative solutions during the COVID-19 recovery using technology and open data resources. 

Project goals

Strengthen the capacity of public institutions and civil society regarding public data to improve quality, accountability and transparency in delivery of public goods and services.

Increase transparency, inclusivity and efficiency of government services through civic engagement and innovation.

Provide civic technologies to increase transparency and efficiency, reducing opportunities for corruption and increasing citizens’ trust, building corresponding grass roots capacity to monitor government resource allocation


Open Government and Open Data training.

Provide and generate training spaces to key stakeholders on issues related to social innovations, data, and digital governance principles as well as best practices from regional and international experts. 

Creation of Collaborative spaces of dialogue and communication.

Participate in valuable spaces and opportunities for dialogue between the government, civil society, and other public life actors to create innovative solutions that strengthen economic growth and improve government services. 

Seed funding to support disruptive and incremental solutions.

The proposals are solutions co-created by participants focused on improving the delivery of services to the public in a post-COVID scenario.

Civic technology services to increase transparency. Strengthening the GovTech ecosystem.

This component offers advanced technology tools to increase levels of transparency and accountability of resources delivered by government entities, strengthening the GovTech ecosystem in the country 

Strategic partners

Which of the following SDGS (Sustainable Development Goals) this project support?